Small, consistent changes in processes, procedures, and habits can make a huge difference over time in the productivity and profitability of your practice, as well as making working less stressful and providing more value-added service to your practice.

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Make sure your organization becomes a learning organization. Leaders always need to remember that people do things for their own reasons, not yours. Re-invent past failures as the successes they were meant to be. Mistakes and their resolution are vital. You only fail when you give up.

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